Frequently Asked Questions

We’ve compiled a list of our customers’ most popular questions and our answers. If you don’t see your question answered, please contact us here.

I have a question about an item I see online, who should I call?

You are welcome to call our Alverser location at 804-344-0150, Cary Street location at 804-355-2136, Short Pump location at 804-967-0800 or our Charlottesville location at 434-293-5011 during business hours. For more information about our stores, please visit our Locations page here.

Why can’t I buy jewelry and watches online?

Currently, we do not sell products online because we feel it’s important to invest time with each and every one of our customers to ensure the best buying experience possible. We are more than willing to schedule a call, Skype or Facetime with you on any piece you may be interested in on our site. Our plan is to launch e-commerce in the near future when we can ensure that you will receive the standard of personal assistance virtually as you would in one of our stores.

Are all of your pieces online in stock?

If an item is on our website, it is in stock in one of our stores*. However, we also make these products available in our Schwarzschild stores and there is a small chance that an item could sell in one of our stores and isn't removed from the website immediately. If you would like to schedule an viewing, we will hold any piece until your arrival. You can do that by clicking the "Schedule a Viewing" button on any item page or by scheduling an appointment here.

*Please Note: Some of our items may need to special ordered to accommodate individual sizing.

Do you offer appraisals?

Yes, we are happy to appraise your family heirloom, an entire vintage collection or a new purchase at both of our locations. We provide this documentation at no additional charge when you purchase an item new from Schwarzschild Jewelers. If the piece was purchased from another retailer, we charge $125 per item for the first appraisal and $75 per item for any additional ones. You can learn more about our appraisal services here.

Do you design custom engagement rings or jewelry?

Yes, we have a team of jewelry experts that can help you design a one-of-a-kind piece. If you would like to make an appointment to speak with our service team about a custom design, please contact us here.

Do you service watches or replace batteries?

Yes, we can service almost every Swiss timepiece and have extensive experience repairing watches made by Ball Watch, Breitling, David Yurman, Hamilton, Luminox, Michele, Omega, Raymond Weil, Victorinox, Tissot, Tudor and many other fine watch brands. You can see a more detailed list of our services on our Repairs and Service page. If you would like to schedule a watch service, please contact us here.

Do you repair watches and jewelry?

Yes, at Schwarzschild Jewelers we offer a wide variety of jewelry and watch repairs. Depending on the amount of work that needs to be performed and the cost of the materials involved, the price of your repair may vary but we will provide you with an estimate of cost and time before we begin any work. Learn more about our offerings on our Repairs and Service page. If you would like to schedule a repair, please contact us here.

Do you engrave jewelry, watches and gifts?

Whether you are looking for a personalized message, monogram, family crest, corporate logo, or signature, our engravering staff will create a work of art that will can be passed down from generation to generation. If you would like to receive an estimate for an engraving project, please contact us here.

*Please Note: Not all items are engravable. We are more than willing to inspect your item to determine its eligibility and successful outcome.

Do you offer complimentary gift wrapping?

Yes, we offer complimentary gift wrapping at no additional charge on any of our items.

Do you buy estate or vintage jewelry?

We do actively buy jewelry and watches directly from the public depending on the piece. Please contact our estate jewelry manager, Arnold Schiffman here for more information.

Is Schwarzschild Jewelers still a family owned business?

Yes, we are a family owned business. Schwarzschild Jewelers is currently owned and managed by the Schiffman family who have been dedicated industry professionals since 1893. In fact, two of our team members in the Richmond area, Anthony and Ren Schiffman, are part of our 5th generation family. Read more about our story here.

I’m interested in working for Schwarzschild Jewelers, how do I apply?

We are always looking for talented individuals in every area of our business – sales, merchandising, repairs and service. If you are interested in submitting your resume, visit our Careers page to apply.